The Out of School Experience – Terms & Conditions

1. One-week free trial is offered to all new children. All sessions must be accessed during one week, Monday to Friday. Thereafter, ALL fees must be paid monthly IN ADVANCE on or before the first day of each month.

2. Payment is required by Direct Debit (on the first banking day of each month), unless expressly agreed with the setting owner. In such circumstances, and by agreement payments can be made in advance via childcare vouchers, tax free childcare and via the ParentZone app, on or before the first of each month. Please note cash and cheques are not accepted.

3. Any Direct Debit payment which is recalled, unpaid or cancelled will incur a £5.00 fee AND a £10.00 administration charge (total £15.00), which will be added to that month’s fees. In such circumstances, payment must be made in full within 48 hours or childcare will be withdrawn.

4. If any fees are outstanding for more than 5 working days, the Out of School Experience reserves the right to charge a £10.00 Administration Fee. Furthermore, childcare will be withdrawn without notice until full payment is received. Management reserve the right to charge up to £10/week late payment fee and to recover the debt through other legal means (which will result in additional charges being added to the debt). will be charged and your child may not be allowed to attend the Out of School Experience until payment is received in full and a further £10.00 charge will be incurred. The Out of School Experience are not required to provide the parent / carer with any notice of this intention but will endeavour to communicate that intention with the parent/carer.

5. In the event your child is refused entry due to unpaid fees, fees WILL continue to accrue until payment, to a maximum of 4 weeks following the refusal, whereupon the place will be terminated.

6. Fees are due in full in the event that school closure. Whilst not exhaustive, this includes circumstances where the premises are unavailable, school activities and events, inclement weather, building issues etc. (we do not accept 4 weeks’ notice for any such events).

7. Fees are payable in full for any periods of absence for whatever reason for booked or contracted sessions. This includes, but is not limited to sickness, holidays, attendance at school events or activities, appointments or medical reasons.

8. Full fees are due in any event of non-attendance, and 24 hours’ notice is required to cancel any pre-booked adhoc booking (not contracted sessions).

9. Adhoc bookings will be charged at the adhoc rate.

10. Adhoc bookings are to be requested by phone by 12noon on the working day prior to the requested session. These requests are not bookings until approved by a member of the senior management team only. Approval of the request is required before your child is collected/dropped off.

11. We reserve the right to amend our fee structure at any time and you will be advised of any changes to our fee schedule at least 4 weeks in advance

12. Once a session is booked (requested and approved/contractual arrangement), the fees remain payable, irrespective of whether the child attends.

13. 4 weeks’ notice must be given, in writing of your intention to cancel your contract with The Out of School Experience. Parents / Carers must be aware that fees will continue to accrue for a period of 4 weeks from the date the written notice is received.

14. No contracted sessions can be swapped for non-contracted sessions.

15. Your child must be collected by the site closure time, if you are running late for whatever reason, you must notify the senior manager. A late charge of £10.00 will be charged after the site closure time and £10 for each 10 mins of lateness thereafter.

16. Any invoice queries, amendments or cancellations should be made by emailing: jo***@************xp.com or calling Josie: 07773 585 383