Frequently Asked Questions
Yes. All staff are thoroughly vetted.
Simply complete the new health and safety (registration) form, for your preferred site and one of our team will be in touch to ensure we have all of the information we need to ensure your child’s needs are met in full. They will then arrange for a week completely free of charge, so you can be absolutely sure that The Out of School Experience is right for your child. Towards the end of that trial week, the site manager will sit down and discuss the package that is right for your child, which meets the needs of your family and you will be invited to fill out the relevant paperwork, including a contract.
All policies and procedures are available to read at each club.
Payment is due in advance on or before the first of each month. All booked places, including contacted places will be invoiced around 2 weeks before payment is due. Our preferred method of payment is via direct debit.
We accept all childcare vouchers or monthly direct debit on the first of each month, or you can pay via your ParentZone app. We do not accept cash payments.
Extra bookings, activities or holiday care must be paid once the booking is confirmed. Fees are due even if your child does not attend.
Being graded outstanding by Ofsted is the highest grading possible.
- It means your child will be in a setting judged to be amongst the best in the country.
- A setting where your child is safe, happy and healthy and where everything is designed around the child, for their benefit.
- Where your child comes first, all the time.
4 weeks’ notice must be given for all cancellations. Cancellations with less than 4 weeks’ notice must be paid for in full.
Cancelled contracts cannot normally be rebooked within 4 weeks. Once a place is cancelled, reinstatement of that place cannot be guaranteed.
We offer a CHILD SATISFACTION GUARANTEE, therefore if your child is not completely happy we will release you from your contract immediately.
If your child becomes ill at the club, you will be contacted by phone. If your child has sickness/diarrhoea they cannot come to club until they have been symptom free for 24 hours. This is for the protection of all children in our care, to prevent the spread of illness.
A list of communicable illnesses and diseases with their various exclusion periods is available to read in the policies and procedures at all our sites.