How do I find out more about all of the Out of School Experience policies and procedures?
All policies and procedures are available to read at each club.
What happens if I cancel my booking?
4 weeks’ notice must be given for all cancellations. Cancellations with less than 4 weeks’ notice must be paid for in full. Cancelled contracts cannot normally be rebooked within 4 weeks. Once a place is cancelled, reinstatement of that place cannot be guaranteed.
Are all staff DBS checked?
Yes. All staff are thoroughly vetted.
What happens if my child is ill?
If your child becomes ill at the club, you will be contacted by phone. If your child has sickness/diarrhoea they cannot come to club until they have been symptom free for 24 hours. This is for the protection of all children in our care, to prevent the spread of illness. A list of communicable
How do I pay?
Payment is due in advance on or before the first of each month. All booked places, including contacted places will be invoiced around 2 weeks before payment is due. Our preferred method of payment is via direct debit. We accept all childcare vouchers or monthly direct debit on the first of each month, or
What does OFSTED OUTSTANDING mean?
Being graded outstanding by Ofsted is the highest grading possible. It means your child will be in a setting judged to be amongst the best in the country. A setting where your child is safe, happy and healthy and where everything is designed around the child, for their benefit. Where your child comes first,
What happens if I sign a contract and my child decides they are not happy?
We offer a CHILD SATISFACTION GUARANTEE, therefore if your child is not completely happy we will release you from your contract immediately.
How do I access before / after school / holiday care for my child?
Simply complete the new health and safety (registration) form, for your preferred site and one of our team will be in touch to ensure we have all of the information we need to ensure your child's needs are met in full. They will then arrange for a week completely free of charge, so you